Hello dear UB user!

Please review our Refund Policy in the following link:


As you are able to see from it, in order for us to be able to review your case you need to send the following information to us:

•Your name (As spelled out in your credit/debit card with which you made the payment)
•Your email (the one you used to register at UB)
•Your Order ID (this is in your email receipt)
Your detailed and clear personal training logs 

(these can be sent in an Excel spreadsheet, Word file or Google Doc. They are your personal notes on your progress and work outs, training logs are the way to proof you have been working on your program as prescribed, without them we are not able to review a case)

Let us know if you have additional questions,

Best Regards!!
The UB Support Team